RESOURCES / CLIENT STORIES

Outcomes our clients can measure.

Real results from across the Pro Skills ecosystem. Tap any story to read the challenge, the solution and the outcome.

Partner case studies delivered in partnership with TestMu AI
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Software TestingSaaS

Dashlane

50% faster test execution with a platform stable enough to trust on every release.

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Challenge

Growing test suites and flaky pipelines were slowing release cycles and eating engineering time.

Solution

Pro Skills introduced agentic quality engineering on a massively parallel execution grid, with autonomous orchestration of the existing suite.

Outcome

Test execution time was halved, the platform proved stable at scale, and teams shipped with far more confidence.

50% faster executionStable at scale

Delivered in partnership with TestMu AI.

AI SolutionsBanking · KSANDA

Client confidential

Autonomous Arabic and English voice agents absorbed peak-hour customer volume in collections and KYC.

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Challenge

At peak hours, calls went unanswered and customers were repeatedly asked to re-verify across channels.

Solution

Pro Skills deployed always-on voice agents with persistent context memory and bidirectional CRM sync, in Arabic and English.

Outcome

The bank handled materially more conversations around the clock, with repeat verification all but eliminated.

+40% contacts handled24/7 coverage

Delivered in partnership with weya.ai. Client identity withheld under NDA.

Software TestingFinancial Services

Bajaj Finserv

70% faster testing, escaped defects held under 3%, and triple the test volume.

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Challenge

A high release cadence in a regulated environment meant defect leakage carried real cost.

Solution

Autonomous test generation and parallel execution were layered onto the delivery pipeline, with continuous analysis of failures.

Outcome

Execution time dropped 70%, escaped defects fell below 3%, and the team tripled how many tests it could run.

70% faster<3% escaped defects3x test volume

Delivered in partnership with TestMu AI.

Software TestingRetail

Boohoo

Nine times the test coverage at two thirds better cost efficiency.

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Challenge

Seasonal retail peaks demanded far broader coverage without a matching rise in QA cost.

Solution

Scalable, on-demand test infrastructure replaced fixed capacity, with intelligent distribution of runs.

Outcome

Coverage scaled ninefold while cost efficiency improved by 67%.

9x coverage67% cost efficiency

Delivered in partnership with TestMu AI.

AI SolutionsGovernment · Shared ServicesNDA

Client confidential

Most Level 1 IT tickets were resolved before they ever reached an analyst.

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Challenge

A central service desk was overwhelmed by repetitive Level 1 tickets, stretching SLAs.

Solution

An autonomous ITSM agent took over triage, classification, routing and Level 1 resolution, escalating only where expertise was needed.

Outcome

A large share of Level 1 volume is now resolved automatically, with SLAs consistently met.

~65% L1 automatedFaster SLAs

Delivered in partnership with Xccelera. Client identity withheld under NDA.

Software TestingFinancial Services

Best Egg

2.7 million tests executed with no bottlenecks, and half the execution time.

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Challenge

Test volume had grown to a scale where infrastructure bottlenecks threatened release timelines.

Solution

A high-throughput execution platform absorbed the volume with autonomous scheduling and scaling.

Outcome

The team now runs 2.7 million tests without bottlenecks and cut execution time by 50%.

2.7M tests50% faster

Delivered in partnership with TestMu AI.

AI SolutionsHealthcareNDA

Client confidential

Continuous compliance monitoring kept the organisation inspection-ready all year, not just at audit time.

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Challenge

Compliance evidence was gathered manually before each audit, creating a recurring last-minute scramble.

Solution

Pro Skills introduced continuous control monitoring with automated evidence capture mapped to controls.

Outcome

Controls are now monitored in real time and evidence is collected automatically, so the team stays audit-ready.

Year-round readinessAuto evidence

Delivered in partnership with SimplAI. Client identity withheld under NDA.

Software TestingTravel & Hospitality

KAYAK

Release testing across more than 10,000 real devices for true real-world coverage.

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Challenge

A global travel product had to behave correctly across a vast range of real devices and conditions.

Solution

Testing was expanded onto a real-device cloud, integrated directly into the release workflow.

Outcome

Device coverage extended to over 10,000 real devices, streamlining the release cycle.

10,000+ real devices

Delivered in partnership with TestMu AI.

AI SolutionsRetailNDA

Client confidential

Agentic demand generation grew qualified pipeline with a human check on every output.

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Challenge

A lean marketing team could not keep pace with prospecting, outreach and content at the required quality.

Solution

Agent-run prospecting, outreach and content were deployed, with a person reviewing every output before release.

Outcome

Qualified pipeline grew steadily while quality stayed under human control.

Pipeline up100% human-checked

Delivered in partnership with LaCleo. Client identity withheld under NDA.

Software TestingiPaaS

Boomi

78% faster testing cycles, with triple the tests in less total time.

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Challenge

Integration-heavy releases needed faster validation without sacrificing depth.

Solution

Agentic, parallelised execution compressed the testing cycle while expanding the suite.

Outcome

Testing cycles became 78% faster and the team tripled its test count with reduced execution time.

78% faster cycles3x tests

Delivered in partnership with TestMu AI.

Software-testing case studies and metrics are delivered in partnership with TestMu AI and reflect their published customer results. AI solution engagements marked NDA are anonymised at the client's request; figures are representative.

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